Can I get a refund?
Updated
Short answer
Credits for a failed video or image come back to your account by themselves. A payment can be refunded within 15 days if you have not used any of its credits. Billing errors, double charges and charges after you cancel are always refunded.
Failed videos and images
If a video, an AI clip or an AI image fails, StoryShort gives back the credits it used. You do not need to ask. The video page shows how many credits came back.
Refund of a payment you did not use
Subscriptions are not refundable in general. But we can refund a payment made in the last 15 days if you have not used any of the credits it gave you.
- Card payments: on the Billing page, use the "Ask for a refund" link. It refunds your last payment if it is less than 15 days old and you have not used credits or made a video or image since. It works once per account. Your plan goes back to Free and the credits from that payment are removed. The money can take 5 to 10 days to reach your account.
- Other cases: write to [email protected].
Always refunded
- Billing errors.
- Double charges.
- Charges made after you cancelled.
Not refunded
- Payments whose credits you have used.
- The rest of a month or a year after you cancel. You keep access until the end of the period you paid for.
The full rules are in our refund policy.
Related questions
Still have a question?
Write to us. A real person reads every message. [email protected]