How do I cancel, pause or change my plan?
Updated
Short answer
Cancel from Settings, then Billing. You keep access and your credits until the end of the period you paid for. You can also pause for 30 days. An upgrade starts now at full price, and a downgrade starts at your next renewal.
Cancel
- Go to Settings, then Billing.
- Click Cancel and follow the steps.
You keep your plan until the end of the period you paid for. Then your account moves to Free. Your credits stay in your account, but exporting needs a paid plan again.
If your last payment failed and you cancel, the subscription ends at once and the unpaid invoice is cancelled.
Pause for 30 days
When you cancel, you may be offered a 30-day pause instead. Nothing is charged during the pause. Your plan starts again by itself after 30 days, and we send you an email 3 days before.
Upgrade
The new plan starts now. You pay its full price and get its full credits. Your current credits stay. The old subscription ends.
Downgrade
The new plan starts at your next renewal. You pay nothing now. Moving from a yearly plan to the monthly version of the same plan works the same way.
Credits when you change plan
Unused credits roll over. Your balance can grow up to two times your monthly credits.
Older subscriptions through Polar
Some subscriptions bought before October 2026 were paid through Polar. You can manage them from the link in your Polar emails, or write to [email protected].
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